Blackberry Troubleshooting
Not Pairing

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Try the following actions to resolve the issue. If the issue persists, proceed to the next troubleshooting step.

Verify Bluetooth connectivity

Make sure the Bluetooth symbol is showing on the Home screen. If not, enable Bluetooth technology. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Select the Bluetooth check box.

Verify compatibility

Verify that the BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the documentation that came with the Bluetooth enabled device. If you do not know the passkey for the Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.

Make sure the BlackBerry smartphone is discoverable

If the BlackBerry smartphone does not detect the Bluetooth enabled device that you want to pair with, try making the BlackBerry smartphone discoverable for a short period of time. Many car kits need to discover the BlackBerry smartphone rather than the BlackBerry smartphone discovering the car kit. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Bluetooth Options. Click Add New Device. Click Listen. Bluetooth enabled devices can detect the BlackBerry smartphone for 2 minutes.

Verify that the Bluetooth device is set as a trusted connection

You might experience issues if the Bluetooth device that is paired with the BlackBerry smartphone is not set as a trusted connection in the BlackBerry smartphone properties.

  1. From the BlackBerry smartphone home screen, select the Options icon.
  2. Select Bluetooth.
  3. Highlight the Bluetooth paired device in the list that is experiencing this issue and press the Menu key.
  4. Select Device Properties.
  5. Set Trusted to Yes.

Make sure encryption is turned off

Turn off encryption for Bluetooth connections between the BlackBerry smartphone and the Bluetooth enabled device. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Bluetooth Options. Highlight a Bluetooth enabled device. Press the Menu key > Device Properties. Clear the Encryption check box. Press the Menu key > Save.

 

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Bluetooth Technology on the BlackBerry smartphone

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