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3. No Charge Indicator During Charging

Try the following actions to resolve the issue. If the issue persists, proceed to the next troubleshooting step.

Check the battery or charging accessory

Make sure that you are using an approved BlackBerry wall charger, battery, and USB charging cable. Other brands of charging accessories may have different voltage parameters and could cause charging issues when used with a BlackBerry smartphone.

Try another fully charged battery, USB cable, or wall charger

If the BlackBerry smartphone charges when using a different battery or wall charger, the issue most likely lies with the battery or charging accessory. A replacement battery, charger, or USB cable may well resolve the issue.

Follow charging tips

• When the battery power level is low, the BlackBerry smartphone makes an audible beep sound and a yellow LED flashes. If the battery power level continues to lower, a message appears that indicates that there is not enough battery power to operate the wireless network receivers, and the receivers turn off automatically. If the battery power level continues to lower, another message appears that indicates that the BlackBerry smartphone is going turn off due to insufficient battery power and the BlackBerry smartphone turns off automatically.
• If the BlackBerry smartphone has turned off due to insufficient battery power and you connect the BlackBerry smartphone to a charger, a yellow LED flashes slowly. This is normal HANDHELD OFF charging behavior. The BlackBerry smartphone returns to the ON state if it is manually turned on by pressing the Power key.
• If a BlackBerry smartphone turns off automatically due to insufficient battery power and it is not charged for a long period of time, then it enters a deep sleep condition. Connecting a charger to the BlackBerry smartphone at this point causes a red LED to turn on for up to 2 minutes, after which the red LED turns off and the Battery Charging icon appears.
• If a battery that has no power is inserted in the BlackBerry smartphone, the red LED might turn on for up to 2 minutes. Connecting a charger to the BlackBerry smartphone at this point causes the red LED to turn on for up to 2 minutes, after which the red LED turns off and a Battery Charging icon appears.
• If a battery that has no power is inserted in the BlackBerry smartphone, there will be no visual indicators of functionality. Connecting a charger to the BlackBerry smartphone at this point causes the red LED to turn on for up to 2 minutes, after which the red LED turns off and a Battery Charging icon appears.
• Make sure that you use a USB connection to a computer or a BlackBerry wall or car charger to charge the BlackBerry smartphone. Using a bus-powered USB hub might cause the red LED to remain on indefinitely and the computer operating system may show a pop-up window with the following message: USB Hub Power Exceeded. In this case, the BlackBerry smartphone will not charge.

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